Are you the owner of a small business, such as a spa or salon? If you're running one of these types of small businesses, you can benefit from using SMS solutions. These solutions allow you to interact with clients via text message. It's convenient to have a way to communicate via text because many people personally prefer texting instead of making calls or talking face-to-face. There are a few different benefits you can take advantage of when choosing to use the SMS solutions.
Let Clients Make Appointments With Ease
Instead of making a call to schedule an appointment, clients would be able to send a text to your business to choose a date and time when they'd like to come in for specific services, such as a haircut, facial, massage, or any other services you provide. The client can provide some important details, including his or her name and preferred appointment time. Upon reviewing available appointment dates, you can let the client know if the date and time work for you. If it doesn't work, you can text back and let the client know a list of different times and dates that are currently open and available for those looking to make an appointment.
Inform Clients of Different Deals or Discounts
While it's convenient to have clients text to schedule their appointments, you can use the SMS solutions service to inform your clients of different deals or promotional discounts you're offering throughout the month. It may entice some of your clients to schedule appointments to save a certain percentage on the different services you're offering. Many people like getting deals and saving money on the stuff they love, and now you'll have a way to connect directly to your clients to make sure they're aware of these special deals in advance.
Update Clients on Schedule Changes or Other Important Information
You may want to use the SMS solutions to make clients aware of schedule changes or other important information. For example, if you need to close early due to an emergency, such as an electrical outage in the area, you can make clients aware of the inconvenience via text before sending out phone calls to those who have appointments.
Now that more people own smartphones, it's far more common to send a text message than to make phone calls. Many people simply prefer texting over talking on the phone. By using SMS solutions for your small business, you can make it easy to communicate back and forth with clients about all different kinds of things, including appointments, discounts, and other important information.
For more information, contact your local business SMS service provider.